Privacy Policy

1. Introduction

Belvoraine ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to information collected through our website, related applications, and any communications between us.

If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

2. Information We Collect

We may collect and process the following categories of information about you:

• Identity and Contact Data: such as your name, email address, phone number, and postal address when you register, submit a form, or contact us.
• Account and Usage Data: information about how you use our website and services, including pages visited, time spent, and interaction patterns.
• Technical Data: IP address, browser type and version, device information, operating system, and other technology identifiers on the devices you use to access our site.
• Communications Data: records of correspondence if you contact us, including support requests and feedback.
• Marketing Preferences: your preferences in receiving marketing communications from us and our third parties.

We do not knowingly collect sensitive personal data (such as health, religious belief, or biometric data) unless specifically required and disclosed at the point of collection.

3. How We Collect Information

We collect information through the following methods:

• Direct interactions: when you fill out forms on our site, create an account, subscribe to communications, or contact us directly.
• Automated technologies: as you navigate our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies.
• Third parties: we may receive information about you from analytics providers, advertising networks, or publicly available sources, where permitted.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To respond to your inquiries, requests, and support needs.
• To send you administrative information, updates, and, where you have consented, marketing communications.
• To personalise and improve your experience on our website.
• To monitor and analyse usage trends and improve the functionality and content of our services.
• To detect, prevent, and address technical issues, fraud, or security incidents.
• To comply with legal obligations and enforce our terms and policies.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. You can set your browser to refuse some or all cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

7. Sharing and Disclosure of Information

We do not sell your personal data. We may share information with:

• Service providers: third parties who perform services on our behalf, such as hosting, analytics, and communications, under appropriate confidentiality and data protection obligations.
• Professional advisers: including lawyers, auditors, and insurers where necessary.
• Regulators and authorities: where required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate confidentiality arrangements.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. Where we transfer personal data outside of your jurisdiction, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

10. Data Security

We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain exceptions.
• Object to or restrict certain processing of your data.
• Request portability of your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to your request.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to review the privacy policy of any website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact details provided on our website. We aim to address all reasonable requests in a timely manner.